Competency-Based Feedback Templates

In performance conversations, vague phrases like "works hard" or "good team player" are meaningless to both the reviewer and the reviewee — they provide no foundation for an actionable development plan. Competency-based feedback eliminates that ambiguity.

What Is a Competency?

A competency is the set of knowledge, skills, and observable behaviours required to perform a role successfully. It is not an abstract trait but a concrete set of actions. For example, the "Problem Solving" competency is measured through the following behavioural indicators:

• Identifies the root cause of a problem rather than addressing only its symptoms.
• Generates and evaluates multiple solution alternatives.
• Bases decisions on data and evidence.
• Monitors the impact of the solution and iterates when necessary.

Ready-to-Use Template: Leadership Competency

Other Core Competency Areas

• Communication: Tailors messages to the audience; ensures clarity in both written and verbal communication.
• Adaptability: Turns ambiguity into opportunity; quickly adopts new processes and ways of working.
• Customer Focus: Proactively anticipates and meets the needs of internal and external customers.
• Results Orientation: Manages priorities effectively; follows through on commitments.

Integration with inn360°

inn360° lets you build a company-specific competency library and attach competencies directly to performance evaluation forms within your cycles. Templates are fully customisable by department, position, or career level — and managers can open the relevant form with a single click to provide structured, high-quality feedback.