Success Story: inn360 with Aktif Bank

Aktif Bank is one of Turkey's fastest-growing digital banks, with more than 3,000 employees and a nationwide branch network. When they decided to move their performance management processes from scattered spreadsheets to a modern, data-driven platform, they chose inn360°.

Starting Challenges

• Different departments used different Excel templates; end-of-cycle data consolidation took days.
• Only 180-degree reviews were in place — full 360-degree feedback had never been rolled out.
• Periodic reports were prepared manually, providing no real-time visibility for leadership.
• Employees had no formal mechanism to raise objections to their assigned goals.

The Implementation Journey

• Month 1 — Foundation: The full organisational structure (branches, departments, position hierarchy) was imported. Department-level performance cycles and goal templates were configured.
• Months 2–3 — 180° Rollout: The first manager–employee evaluation cycles were launched. Approval and objection workflows were activated, allowing employees to formally contest goals for the first time.
• Months 4–6 — 360° and Normalisation: Cross-departmental peer reviews were introduced. The normalisation module was enabled to standardise performance distributions and correct for manager rating-level differences.

Results Achieved

• Cycle close-out time fell from three weeks to four days.
• Employee participation rate reached 92%.
• HR team reporting workload was reduced by 60%.
• Leadership gained real-time visibility into all-branch performance via the live dashboard.
• Employee perception of "process fairness" improved significantly compared to the prior year's engagement survey.